Important Questions for Your Business Ethernet Service Provider
Ready to sign on the dotted line with a business Ethernet service provider?
At least, not until you get the answers to these 5 questions:
- “What is your guaranteed uptime?”
Uptime is the time you’re promised service – like when your provider isn’t doing maintenance on the server, for example. It’s based on a percentage of time during the month, and the very best business Ethernet service providers won’t offer you anything less than 99.99% uptime.
If your potential provider offers you less than that, run! Oh sure, a fraction of a percentage point may not seem like much, but it can make a huge difference!
- “Can I bundle my internet service with my phone service?”
The good business Ethernet service providers offer what’s called “integrated” service – and it’s basically phone and internet service all rolled into one. With it, you’ll get better quality all around, and you’ll get the convenience of only having to worry about one bill every month. And, as an added benefit, if technical problems ever pop up, you’ll only have to make one phone call to one customer service department.
- “Do you offer fiber or copper?”
There’s nothing wrong with Ethernet copper, but you’re much wiser to opt for Ethernet fiber.
Fiber is the wave of the future. By taking advantage of it now, you won’t have to worry about upgrading later (and dealing with the expense and inconvenience that comes with upgrading your service). Plus, it offers much better quality than copper. It’s also a whole lot more durable than copper is.
Bottom line – if your potential provider doesn’t offer fiber, they’re not as state-of-the-art as they claim to be!
- “Will you let me choose my bandwidth?”
This is a biggie, because it has a direct impact on your bottom line. Luckily, the good business Ethernet service providers will let you pick exactly how much bandwidth you want to pay for. That way, you can get all of the bandwidth you want – without feeling like you’re flushing money down the toilet.
Plus, a good provider will give you the freedom to change your mind whenever you want. If it’s a major hassle to upgrade or downgrade your bandwidth, you’ve got the wrong provider.
- “Can you link all of my business’ satellite locations together?”
Good business Ethernet service providers will have a coverage area that’s big enough to get all of your remote locations onto the same network – no matter how remote they may be! If your potential provider tells you they only offer point-to-point service, that’s simply not good enough.
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